Effective Date: 20/10/2025
Operator: Xrossly (“we”, “us”, or “our”)
App: Shift Hub Pro
Website: https://www.shifthub.com.au
Contact: support@shifthub.com.au
1. Overview
We value your privacy and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, and protect your information when you use Shift Hub Pro.
2. Information We Collect
We collect and store the following information to provide app functionality:
Your name, email address, phone number, and business details
Client, shift, and invoice data you create
Uploaded documents, files, and expense records
Basic usage data (e.g. app performance, crash reports, device type)
You are responsible for ensuring any client data you upload is lawful and consented to under the NDIS or other relevant regulations.
3. Third-Party Services
We use Google Firebase to deliver secure app features, including:
Authentication (login and identity)
Cloud Firestore (data storage)
Firebase Storage (file uploads)
Cloud Functions (invoicing, notifications)
Data is stored in Google’s Australian data centres (Southeast region) and protected by enterprise-grade encryption.
Firebase is covered by Google’s Privacy Policy.
4. Analytics
We use anonymous analytics to improve app performance.
This includes crash reports, device type, and feature usage data.
Analytics do not identify you and are never shared for advertising.
5. How We Use Your Data
Your data is used solely to:
Provide app functionality
Send invoices and notifications
Support and improve the app
Maintain account integrity and security
We do not sell, rent, or trade your data.
6. Data Security
We apply encryption in transit and at rest, access control, and regular security updates.
Access to your data is private to your account.
Developers only access data if absolutely required for troubleshooting, with activity logged.
We do not maintain independent backups. Once your account or data is deleted, it cannot be recovered.
7. Your Rights
You can:
View or update your data within the app
Export your data
Delete your account anytime (Profile → Danger Zone → Delete Account)
When deleted, all personal and business data is permanently erased within 30 days, including any residual system copies.
8. Australian Privacy Compliance
We comply with the Australian Privacy Principles, including:
Collecting only what’s necessary
Using data only as described
Keeping data secure and stored within Australia
Providing access and correction upon request
If a serious data breach occurs, we comply with the Notifiable Data Breaches Scheme, meaning we will notify affected users and the Office of the Australian Information Commissioner (OAIC).
9. Children and Consent
Shift Hub Pro is intended for professional support workers and adults (18+).By using the app, you confirm you have authority to handle client information lawfully.
10. Updates
We may update this policy periodically.
If significant changes occur, we’ll notify you through the app or by email.
11. Contact Us
📧 support@shifthub.com.au
📍 Xrossly
📆 Last updated: 20/10/2025